Have Questions? Check out our frequently asked below and if you have more questions, The Pack Support Squad is standing by to help! Email us at

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Who are Jetti Poles for?

Jetti Poles are for anyone who wants to level up their walks and
increase their fitness. Walking with Jetti Poles is fun, easy and
engages your entire body. There are dozens of exercises you can do to
burn more calories and build more muscle, check out the videos HERE to learn more. And, we offer energizing and inspiring Jetti Walking classes led by certified coaches via the Jetti Fit app!

What if I need a custom size?

Choose that option and once your order has been placed we'll send an email to confirm the size you need.

Where can I use my Jetti Poles?

They are meant for fitness on roads and paths and will not be good
company on a 5-mile hike up the side of a mountain or down an icy road.
Remember, these are not trekking poles, they are totally unique,
patent-pending fitness poles.

Are Jetti Poles adjustable/foldable?

No, Jetti Poles are not adjustable and do not bend or fold. They do come
with a carrying case to make getting around with your Jetti Poles very
easy, though!

How are Jetti Poles different than hiking poles or trekking poles?

Jetti Poles are revolutionizing fitness and are completely different than old-school hiking poles.

deliver a total body workout, integrating multiple components of
fitness including cardiovascular, strength, coordination and
flexibility, delivering more energy and a positive mental lift with
every Jetti Walk taken. Here are a few of the key components:

1. Jetti Poles have a middle grip to enable a variety of functional movements to work more of your body.

Jetti Poles weigh just over 1 pound each to provide just the right
amount of effort to swing them and burn more calories. Hiking poles are
designed to be as light as possible and don't create this effect.

Jetti Poles have grips at both ends to allow even more exercises, and
enable users to go quickly from exercise to walking and back again.

Jetti Poles don't have straps. This will strengthen your grip, and
allow you to move seamlessly from walking to workout mode.

Jetti Poles come with fun and engaging classes via our app that walk you
through calorie blasting walks that are fun and functional.

Can Jetti Light batteries be replaced?

Yes! The Jetti Lights come with two CR2032 button batteries that can be
replaced as needed. To replace the batteries, slide the silcone cover
off the light, remove the battery cover and change the battery. Secure
the battery door and silicone cover.

What is your return policy?

We want you to be happy with any product you purchase from Jetti Fitness.

you are not satisfied with your purchase, you may return or exchange
your Jetti Fitness poles and accesories that are unused and in like-new
condition within 10 days of your receipt (subject to a $10 return
shipping fee deducted from refund when applicable.) Headbands and Socks
must be in original packaging and unused to receive a full refund.

Fitness Apparel is printed on demand and is unable to be returned
unless item has a defect. Please be sure to check sizing guides to
ensure you have the proper size before placing order.

In the
unlikely event that a product is defective or you were sent an incorrect
item, you will not be charged for return shipping.

CLICK HERE to start your return or exchange. If you have any questions you can email

Is there a weight limit for using Jetti Poles?

Nope! Jetti Poles are quite sturdy and designed to give you added support and stability. Of course, we always suggest consulting your doctor or health care provider before starting any new fitness program or using any new fitness equipment as they can best advise you on what's best for you. 

Do you ship outside of the United States?

At this time, we do not ship outside of the United States due to excessive cost. If you do live outside of the US and would like to order, please email so that we can help you out.